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Getting Started with Nova Ventrix
Thank you for choosing Nova Ventrix. Here is what to do after purchasing a service or accepting a project proposal.
1. Send your order and business details
Email contact@novaventrix.com with your order number in the subject line. Include your business name, website address if you have one, the service purchased, and your main goal. We typically respond within 1 business day.
We will confirm the scope, next steps, and expected timeline before work begins.
2. Prepare the information for your service
Website packages
Prepare your business contact details, service descriptions, logo files if available, approved photos, and any website content or examples you would like us to consider. Let us know whether you already have a domain and website hosting.
Website maintenance
Send your website address and a prioritized list of requested updates, including replacement text or approved images where relevant. Work stays within your purchased plan's request and time allowance. Additional work is quoted separately.
Google Business Profile services
Send your existing profile link if available, accurate business hours, contact information, services, and requested changes. For setup, tell us whether a profile already exists so we can avoid duplicates. Google determines eligibility and verification.
Website + Google Management
Send both your website details and your Google Business Profile link, along with your requested website and profile changes.
3. Arrange secure access
Do not send passwords, recovery codes, payment card details, or other sensitive credentials by email or through our contact form. We will explain which collaborator, manager, or delegated permissions are needed for your service. Keep ownership of your accounts and grant only the access required.
If a provider does not support delegated access, contact us first so we can agree on a secure approach.
4. Review the work
We complete the agreed work and keep you informed at key milestones. Review any drafts or previews and provide consolidated feedback. Revisions stay within your purchased scope; changes affecting price or timeline must be agreed in writing.
5. Handover or ongoing support
For one-time projects, we provide the agreed handover and management instructions. Your business accounts remain under your ownership. Deliverables, licensing, and any third-party assets follow the agreed project scope and applicable provider terms.
For monthly plans, we provide the checks, updates, and summary included in your selected plan. Contact us with your order number for service questions.
Important reminders
- Domain registration, hosting, email hosting, advertising spend, and third-party software subscriptions are separate unless expressly included in your agreement.
- Timelines depend on receiving the necessary information, permissions, and approvals.
- Nova Ventrix does not guarantee rankings, verification, advertising results, revenue, or customer acquisition.
- Never create a new account or profile solely to give us access to an existing one. Ask us first if you are unsure.
Questions?
Contact us or email contact@novaventrix.com with your order number.